Template


Three Goals

Strategy

Metrics template for each week



21 June

Progress
Problems: 
Priorities
  1. User Support continued, and turn aorund time improved
    1. Bekka hereby promises to be more helpful
  2. Transitioning Smoothly from Alison to Bekka & Vanessa
    1. Removed alison@p2pu form all notifications/messaginf from the site
    2. Add forward to Bekka
    3. Add autoresponder to help desk
  3. Recruiting new organizers for july 18 courses


24 May 2012


10 May 2012


April


29 March


22 March


11 March


4 March
Solving the test course/spam problem

Course status spreadsheet

Metrics for our weekly chats:

Sandbox: 

Courses

Contact list of course organizers


23 Feb











16 Feb



======= MONTHLY CALL ========


Last Updated: 28 March
prior calls: 23 Feb, 20 Jan, 20 Dec, 26 Oct, 13 Sep


Three Goals


Questions / issues / thoughts


Priority Tasks for next 4 weeks


Review long term success metrics


Help Philipp get better at his job


Responsibilities 



Success Metrics

Outcome: Users benefit from appropriate help-resources, guidance, and support


Expect to see:

Like to see:

Outcome: Users participate in a cycle for new courses and benefit from promotion through P2PU

Expect to see:

Like to see:

Outcome: People, courses and content from the community are showcased by P2PU

Expect to see:

Like to see:

Outcome: Developers are aware of, and take into account the user perspective. 

Expect to see:

Like to see: