Meeting 03/01/2012

DP, DE, NS, JA

Update of work

Niels: 
Josie:
Dan:
David: 

Discuss deadlines and deliverables

Deliverable: 13/01 The complete paper focusing on B2B 

Are we getting there?

What we should have done: 

- defining repair
- Defining products
- Consumer literature study (Tim Cooper, only small amendments)
- Business literature study (Made a start,  needs to be morphed with B2B interviews)
- Identification repair Options (Made a start, more directed work needed, brainstorm?)

To do: 

20/01 survey
27/01 map out repair acticvity
27/01 estimate market share

From our side, these activities are very nicely on schedule. For the consumer part, Tim might need to get cracking on updating the numbers.  We can help with that. 



03/02 Consumer barriers
03/02 Business barriers

these are very well described in Tim's  unpublished work. Literature review also laid bare barriers. These need to be split split up/analysed and categorised according to potential actions to increase repair. 


10/02 identifying opportunities & write up.


Phone  Conversation 05/01
1.       Appliance focus: repair landscape
2.       Ask both for B2B and B2C
Comet and John Lewis, including such with strong online presence such as Dixons: 
-          Number of returns 
-          What happens to the returns in %s
-          Which applications are returned (common modes of failure)

- % B2B and B2C?

Insurance companies such as domestic and general
-          How do they work?
-          Market shares for extended warranties in each appliance
-          Common modes of failure
-          What happens to the products
-           What works well, what works less well - they have a stake in making the routes as efficient as possible - have they introduced any new innovative types of repair model?
-          Which products are effectively repaired, what can other products learn from this, etc..

Possible new entrants such as Timpsons
-   other possible new entrants
-   They repair watches etc. 
-   Are you planning, are you equipped to? what will your role be in the future repair market?
-   Consider acting as a collection point

OEMs such as Miele, Electrolux and Fujitsu done

Regenesis, Infoteam (Phil Darbyshire) 
-   Dedicated ‘repairers’ in electronic equipment: discuss what they repair and where the products come from
- Find regenesis infoteam contacts 

Trade associations such as FSB, Intellect
- http://www.intellectuk.org/

- Repair in UK technology industry?
- How big is the industry?

Specialist lease and facilities management companies
-