What's the problem we are trying to solve?

• People new to p2pu.org don't know how things work +1
  • Technical help v Running Great Groups help :-)
• How do I create a study group?
• How do I facilitate the group?

Create some instructional how-to videos (for what?)

• copyright / CC
• badges and assessment in your group
• learning styles
• Schools
• i think videos should be focused on doing stuff - not background information on how schools work or things like that. 

Live chat / speak to an assistant?

How to organize?

• Helpdesk?
• New groups get new study group? Or reuse same?

How do we time it?

• Run it all the time, or in intervals?

Orientation v Helpdesk

• Helpdesk: predefined topics/questions with one pager of explanation for each
  • People can ask questions but guided into these topics
• Orientation: more direct hand holding, basics, foundations
  • Maybe more synchronous
  • Do we need this above and beyond the Help Desk?

Review:

• http://getsatisfaction.com/hello/how
  • we already have uservoice - do we need another tool?
• https://www.drumbeat.org/en-US/about/

What's the first step when people join the site or are interested in participating?
How do we bring people together to help them get started, knowing that people will join at different times
What about an email (or make it part of the sign-up process):

• join the helpdesk, where you find all the basic info, and other people to ask questions
• or join the orientation seminar, the next one happens on X day, here is how

Erin: To Pippa's point in the chat, I think we should not require people to go through a formal orientation for basic stuff, if we can have video or screencast or something to get them started immediately, but have the orientation for things like defining learning objectives, etc.
- can we have "sign me up to the help desk group" as an option when creating a group?
and how do we communicate that the orientation is  where the dark arts of hosting a great group are discussed?
Or maybe the orientation can bring together new people - and we then explain how they can use the helpdesk going forward. So, there is some personal attention at the beginning, to recreate the feeling of community from the old orientation
- could be cool but could be frustrating if they have to wait for this
No - no, totally optional. Agree with your point above - nobody should be forced to do anything. +1 and should have info to immediately start to do something

Trickle/tickle campaign ticket: http://p2pu.lighthouseapp.com/projects/71002/tickets/7-re-engage-mechanisms