P2PU Community Manager
Kper of the flame.

About the Job

Community is the heart of P2PU. We are seeking a sociable, community-minded individual to serve our community of life long learners. The right person for our community has a knack for supporting people and projects, lives on the web, and is passionate about innovating the future of education. 

See "Apply" below for application details.

About P2PU - Why we're here and how we're changing the world:

• P2PU  is an online community for learning anything with your peers. We're recognized as a 501(c)3 non-profit public charity in the United States.
• Over 20,000 individuals use P2PU. Our community is global, multi-lingual, and incredibly passionate about learning.
• We're  funded by respected foundations and [top industry partners. We have a great staff supporting an  [amazing community of volunteers.
• P2PU values openness, community, and peer learning. We're changing the way people learn from each other online.

Responsibilities - How you'll spend your time:

1. Happy community
   1. Support our community of learners by facilitating their "first 30 days" at P2PU, directing them to resources, developing help content, and fostering community discussions. Attentiveness and problem solving are key.
   2. Represent the "typical user" in design and UX discussions to shape the development of the platform.
   3. Manage the weekly community call.
   4. Take the temperature of the community, chime in when needed to maintain good spirit, motivation, and enthusiasm.
   5. Occasional event planning for community workshops / meet-ups.
2. Better courses with active users
   1. Work with the Learning Lead in guiding community members through the course design and assessment process. Connect course designers to resources and communitites of interest. 
   2. Act as overall curator of courses on P2PU. Promote good courses, help bad ones get better, get rid of spam.
   3. Promote P2PU courses individually and through larger promotions like "rounds of courses"
3. Grow the P2PU community
   1. Use social media to get the word out and draw people in. Represent P2PU at meetings and conferences.
   2. Actively showcase the work of the P2PU community to the world by developing and maintaining our presence on the web through our blog, email newsletter, social networks.
   3. Act as first point of contact for communication coming into P2PU.
4. Occasional project management and writing for special projects, including grant applications.

Better courses
More courses
Healthy and happy community
Bigger community


Requirements - You should have most or all of the following:

• ... 
• ....
• Ability to work remotely, with good internet connection and flexibility for synchronous meetings. Coworkers are distributed around the globe.
• Previous experience in a supportive role.
• A strong presence on the web and social networks. 
• Focused and self-motivated.
• Ability to communicate in English.

Bonus Points - Not necessary, but highly favorable:

• Previous contributions to P2PU.
• Ability to communicate in Spanish, Chinese, or other languages. 
• Previous involvement with community and alternative learning groups a plus.

Perks - Working at P2PU is awesome, here's why:

• 100%  Remote -  We're a global organization. Work from anywhere: a coworking  space, a faraway land, your bed... as long as you have an internet  connection. Set your own schedule: work early mornings, late nights,  whenever you like.
• We're changing the world.
• We embrace transparency - You can view our [project pipeline](https://trello.com/board/project-pipeline/4ec0f020c137ff072a5d8afa), read our [emails](https://groups.google.com/forum/#!forum/p2pu-community), and [contribute](/contribute) as a volunteer.

Apply - What to include in your application and where to send it:

To apply, send the following to jobs@p2pu.org in a single PDF. "Community Support Guru" should be the subject line.

• Cover Letter including
  • Why you want this job.
  • What you would learn if you could learn anything.
  • Links to your web presence.
• Resume / Portfolio

P2PU,  Inc. does not discriminate in employment matters on the basis of race,  color, religion, gender, national origin, age, military service  eligibility, veteran status, sexual orientation, marital status,  disability, or any other protected class. We support workplace  diversity.