What's missing? Questions / Discussion

• Ultimately, it's all of our jobs to build something that works so well as a learning space that nobody ever has any questions? / Create the world's best social learning space
• Learning expertise? [where does that sit?]

AC

• Development of help desk/handbook-style materials
• One on one (and helpdesk) support with organizers & participants

BK

• Public Interface
• Communications
• Admin ("which I enjoy")

EK

• Assessment
• Certification

JB

• Make sure users get what they want
• Products (incl. Schools)
• Metrics [Doing by numbers]
• Growth
• Communicating With Users
• Strategic Partnerships [probably more one of my main points, but involves you and everyone else in specific areas]

PB

• Curriculum and courses in SoW
• SoW Community

PS

• Vision
• Sustainability
• People
• Partnerships

ZP

• Tech Vision
• Implementation
• Manage Dev Community
• The part of user support that requires some site admin tasks

Connection points:

• Track feedback on website and take action to address it
• Communications
• Support for users